Support was decent but still felt like a bit of a solo mission
Honestly, navigating the support and communication side of things felt like a mix of helpfulness and figuring stuff out on my own. The telephonic support was there when I called, and generally the team was polite and ready to assist. But I’d say a lot of it was up to me to troubleshoot and read through the training materials before I needed to reach out. Dialer settings and database nuances weren’t always immediately obvious, so I had to tinker with the software quite a bit before things clicked. It was like having a map, but you had to walk the route yourself. The whole experience was a bit like a DIY project with some guided checkpoints rather than full handholding. I’m satisfied with the answers I got but maybe a bit more step-by-step follow-up would have made it simpler. Still, I’d call the overall feeling “Manageable challenge” rather than frustrating. The sign-up and payment worked smoothly, which was a bonus, and automatic updates meant I didn’t have to manually track software versions. So yeah, somewhat easy but definitely some moments of figuring it out solo.