Support was decent but steps thoda ajeeb lage sometimes
Overall, the support process had its moments where it felt quite reasonable, but also times when the order of steps seemed unnecessarily complicated. Main toh usually phone pe baat karna prefer karta hoon, aur yahan pe telephonic support theek tha, responses milte the lekin jo sequence hota support requests ka, woh thoda ajeeb tha. First they would ask for some details that lagta tha ki pehle hi onboarding mein clear kar sakte the. Fir jab basic checks ke baad solution dena shuru kiya, tab thoda straightforward ho jata tha. Training sessions mein bhi kabhi kabhi lagta tha ki topics ko sequence mein thoda aur logically arrange kar sakte they, taki confusion na aaye. Dialer aur database features ko samjhate samay smooth flow ki kami thi. Phir bhi main ye samajhta hoon ki software mein automatic updates achhe tarike se implement hote hain, jo bina kisi extra intervention ke update ho jata hai. Payment process smooth tha, jo matter karti hai. Agar main kisi dost ko bataun, toh kahunga support theek tha, lekin thoda aur organised hona chahiye tha taki har baar same cheeze repeat na karni pade.