Support was decent but some labels were confusing
Using the platform was a mixed bag for me and I’d say support was pretty decent overall. I got help when I called and the team was generally friendly. However, one issue I kept bumping into was that the wording and labels in the software weren’t always clear. Sometimes it was tough to know which button or feature did what, which slowed me down. This made me call support more than I wanted to, just to double-check. The training helped a bit but I still had to refer back to support regularly. On the plus side, the sign-up and payment processes were straightforward and invoicing was all neat and clear. So while some of the design and communication inside the software could be improved for clarity, the accessible support and smooth payments balanced that out. In the end I’d tell a friend it works but expect to spend a little time figuring things out and using the help lines.