Support was decent but setup took forever
Setting up my account and getting started was frustratingly slow. The initial sign-up process was okay, no major issues there, but after that, it took too long to access the features I wanted. The dialer was supposed to be ready quickly but wasn’t, which held me up. Calling support helped a bit and gave some clear info, so that’s something I can say was good. However, the automated updates seemed to cause some confusion during onboarding instead of helping. I had to wait in long support queues on the phone several times, which was disappointing and not efficient. The database setup took more time than I expected and felt complicated without enough guidance in the instructions. Payment process and invoicing were straightforward, so at least that part wasn’t a problem. Overall, the slow start was really the main issue, and it put a damper on my experience. I wish the onboarding and support had been faster and more proactive. For me, it wasn’t a smooth ride to get going, and that’s important for software like this. Beyond the initial struggle, things were better, but by that point, the frustration had already set in. Would probably look elsewhere if speed to productivity is crucial to you.