Support was decent but onboarding took a bit longer than expected
Starting off with the onboarding, I found the initial setup to be a bit slow. It took a couple of days before I could really get the hang of the system, mostly because the instructions were a bit dense and not always straightforward. However, I appreciated that the support team was responsive when I reached out, even though sometimes it took a day or two to get back to me. Once I could dive into the software, the training materials were good and helped me understand how to use the dialer and database features effectively. I think the communication could have been quicker during the first few days, but overall, it was clear that they wanted to help me properly. So, while I initially felt a bit frustrated with how long it took to really get started, by the end of the first week I was feeling positive and more confident using the platform thanks to the support and resources provided. It’s a process that needs just a little more streamlining for new users, but eventually you get there.