Support was decent but not what I had hoped for
Before signing up, I was expecting a support system that responded almost instantly, especially because the software is meant to be used for time-sensitive tasks. The telephonic support was fairly decent; I was able to get through and speak to someone within a couple of minutes each time. However, while they seemed polite, the solutions sometimes took a while to implement because follow-up calls were required. This back-and-forth prolonged onboarding in some ways, and also meant I needed to be actively checking for responses. On the plus side, their representatives were knowledgeable when they were on the line, so I did get my answers eventually. The invoicing and billing process was clear and straightforward, matching my initial expectations well. I think the overall support experience landed somewhere in the middle: efficient but not outstanding. Honestly, if you want quick fixes and responsiveness, you might find it a bit patchy, although they do try to be helpful and professional throughout the interaction.