Support was decent but not flawless
My overall experience with the support and communication at WFHI aligned fairly well with what I expected. I wasn't really expecting top-tier personalized attention, but the team was generally reachable and willing to assist. When I called, their explanation was clear and they seemed knowledgeable about the software and features, which matched my hopes. That said, at times the hold times or the back-and-forth took quite a bit longer than I'd have ideally liked. They always tried to follow up, so the effort was definitely there, and the tone was friendly without being too formal. Some of the instructions given were a bit repetitive or basic, feeling like they assumed a less experienced user on the other end. Comparatively, I think the support hits a reasonable middle ground. They don't wow you, but they don't leave you stranded either. So, I feel my expectations were fairly well met with minor frustrations mostly from timing, but overall the communication was sufficient enough for me to resolve most issues without needing extra layers of help.