Support was decent but not always quick
When I first contacted WFHI before making any purchase decisions, I found their response to be warm and polite, which made the initial conversations pleasant. They answered my questions about the software and training in a friendly manner and seemed genuinely interested in helping me understand their offerings. However, there were times when the replies took a little longer than I expected, especially when I asked for clarifications on the invoicing and payment processes. The support over the phone was generally courteous, and the people were eager to assist, but the wait times were inconsistent. The automatic updates to the software were explained well by the team, which reassured me somewhat about maintenance and ongoing support. They did their best given the circumstances, I think, but I’d tell a friend that while WFHI’s communication is fine, it’s not exactly speedy or super efficient every time you reach out. So if quick back-and-forth is important for you, keep that in mind. Overall, a decent experience but with room to raise the bar in responsiveness.