support was decent but missed more proactive help
My experience with the support and communication section was fairly mixed. When I first signed up, the onboarding was straightforward and the telephonic support was responsive when I reached out with questions about database setup and call scheduling. The support staff was courteous and helped me navigate some issues, but I felt like I had to push for more detailed instructions rather than them offering deeper guidance proactively. Automatic updates showed up regularly and didn’t cause disruption, which was good. However, the dialing tools took a bit longer for me to get absolutely comfortable using, probably due to lack of more personalized assistance. The payment and invoicing process worked fine with no hiccups and sign-up was quick. For next time, I’m not sure if I’d readily contact support without some improvements in their initial help approach. It’s good enough if you prefer to figure things out combined with some help but not perfect for those wanting guided onboarding from start to finish.