Support Was Decent but Lacked Some Essentials
Compared to other platforms I've used before, the support communication here had some strengths but also noticeable gaps. Their telephonic support was fairly prompt and polite, which I appreciated as it allowed me to clarify questions without much frustration. However, unlike other systems I’ve dealt with, they seemed to miss offering in-depth follow-up resources after an initial query. The onboarding flow is straightforward, but I felt I still needed to explore much of the software on my own to understand the database features fully, unlike previous experiences where training was more guided. The automatic updates happened regularly and usually without trouble, though I did encounter one time where it altered the dialer interface unexpectedly, which wasn’t ideal. Payment and invoice processes were easier compared to some other platforms — less confusing and quite transparent. I guess the biggest downside is that the support was somewhat surface-level, which left me wanting a bit more handholding during early stages. Overall, support was good but missing the depth I've seen elsewhere.