3 out of 53 of 5Unverified experienceSupport and communication
Support was decent but lacked proactive info
I found the telephonic support to be generally helpful when issues came up, they patiently addressed my queries during those calls. However, I noticed that proactive communication was missing. There was no advance notice about some of the automatic updates which affected the database interface briefly without warning. Because of that, I had to reach out for help before realizing an issue had been introduced. Despite that, when I contacted support, they guided me through the steps to fix the problems efficiently. Still, I wonder if better anticipation and more regular updates could eliminate such surprises. Overall, I'd contact support again if needed, but hope for more proactive support next time.