Support was decent but lacked detailed guidance
My experience with the WFHI support and communication was generally positive but not without its shortcomings. When I reached out for help, the telephonic support team was polite and responded promptly. However, the information they provided didn't always adequately cover all the technical details I needed, especially for setting up and using the dialer and database features. It took a few calls to piece together the full picture, which was somewhat frustrating. The support staff seemed knowledgeable yet somewhat confined to scripted responses at times. On the plus side, their automatic update system kept the software running smoothly without much intervention from me. The onboarding flow was straightforward once I figured out where to find what I needed in the dashboard, though some labels could be clearer. Overall, while the foundational support was present, the lack of easily accessible detailed guidance was the main thing missing that held back an otherwise solid experience.