Support was decent but didn't quite meet my expectations
When I first started using WFHI, I expected their telephonic support to be more comprehensive and instantly helpful. The team was polite and patient over calls, helping me with the basics like database setup and accessing the dialer, which I appreciated. However, the pace at which they responded sometimes lagged behind my expectations—I had to call back a few times when certain features weren’t working as anticipated, especially during the automatic update phase. Their communication was clear but felt a bit scripted at times, lacking the personal touch I had hoped for. Looking at the onboarding and training, the resources seemed adequate but I found myself figuring out some crucial parts on my own. Weighing the positive assistance against the delays, the support service was fine but not quite what I had expected going in. So my verdict stands at average for the support experience overall.