Support was decent, but daily issues took longer than expected
My experience with the WFHI support over several weeks has been a bit mixed, to be honest. On the one hand, when I initially reached out with queries during onboarding, the responses were quite helpful and prompt. However, as time went on and I encountered a few day-to-day issues, I noticed support wasn’t always as quick or consistent as I had hoped. Some problems were solved after a couple of back-and-forth calls, but others lingered longer than what felt reasonable. The telephone support itself was polite and professional each time, so it wasn’t about the tone or willingness; instead, it seemed like some of the solutions just took time to process internally on their end. Because of that, depending on what issue you’re facing during your remote workflow setup or while using the dialer, patience is necessary. Training materials remain a good resource, although they can’t entirely replace direct support. Invoicing and payment have been smooth, with clear communication on due dates, and automatic updates for the platform run without many hiccups. Overall, I’m somewhere in the middle on satisfaction, mostly grateful for the help but wishing turnaround could be quicker on some matters.