Support was decent but could’ve been clearer before the problem clicked
When I reached out to WFHI's telephonic support, I found the experience balanced. Initially, I struggled to understand exactly how the updated database syncing would work with my existing workflow, causing some frustration. The support team was patient and explained the process, but it took several attempts before the information finally clicked for me. I was left wondering if a more proactive explanation during onboarding might have prevented the confusion. That said, when I finally grasped the mechanics through their explanations, I felt much more confident in using the software. The communication was polite and professional, although the wait times left something to be desired. If I need help again, I think I would reach out, but I’d hope the support could anticipate common stumbling blocks better. In sum, the moment of clarity came late but assured me that the support can be helpful when needed, even if the path there isn't always straightforward.