Support was decent but could have been more proactive
Overall, my experience with support and communication was fairly positive. When I reached out to telephonic support, the people on the line were polite and managed to address some of my questions satisfactorily. However, I did notice that for certain troubleshooting or more advanced issues, I had to do quite a bit of figure-it-out myself because the explanations weren’t always as detailed as I expected. The automatic updates generally kept the software running smoothly, but if something unexpected did occur, I found myself searching forums or videos more often than I’d like before calling support. That said, when I did get help, the priority assistance did move things along quicker, which was appreciated. I guess the system worked fine for the most part, but for users who expect hands-on guidance every step, it could feel a little challenging. Despite that, the workflow with calling tools, the dialer, and database features once set up usually ran without too much daily hassle. So the experience was a mix of good communication combined with a need for some independent problem-solving on my end.