4 out of 54 of 5Verified customerSupport and communication
Support was decent but could be timed better
I liked the idea of the calling tool and dialer support during my workweek, they mostly matched the hours I was active. The telephonic support was helpful in general but sometimes it felt like their availability didn't quite sync with when I was actually trying to get help. When I needed guidance on the database feature late in the evening, I had to wait or drop a message instead. Training sessions and onboarding were straightforward and happened early in my work hours, which I appreciated. Automatic updates were smooth and didn't interrupt workflow which made daily use okay. Overall, good but a bit better alignment of support hours with my timings would help.