Support was confusing and inadequate
I began by reaching out to the telephonic support for help with the dialer setup. Initially, the representative was polite and somewhat helpful, explaining basic steps. However, as my queries grew more specific about the database features and automatic updates, responses became vague and inconsistent. I was left feeling uncertain whether the issues stemmed from my misunderstandings or the system itself. The communication lacked clarity, and follow-ups were delayed, which did not inspire confidence in their support structure. On the positive side, the sign-up and payment procedures were straightforward and error-free, which was a relief. Still, the primary purpose was to get reliable guidance on the software usage, and that was not achieved. The overall experience left me frustrated as I had to figure out much of the troubleshooting by myself without adequate coaching. Conclusively, the support aspect needs serious improvement to make users confident with the platform.