Support was clearly better but not perfect
Having used other software for remote workflows, I found WFHI's support to be significantly more responsive. The telephonic assistance was generally easier to get hold of, and they listened carefully before offering advice, which felt respectful compared to some automated responses I've dealt with before. However, there were moments when their suggestions didn't quite fix the issues on the first try, and I wished the support had a bit more depth in some technical areas. Automated updates were well managed, but occasionally introduced changes I wasn't immediately prepared for, disrupting workflows briefly. Sign-up and invoicing were straightforward, matching or exceeding prior experiences but without any wow factor. Overall, the balance of good communication and occasional shortcomings in resolution made the experience positive, yet leaving room for small improvements in consistency and depth of support.