Support was clear but some labels felt off
The experience with support and communication largely met my expectations. Whenever I contacted telephonic support, their explanations were clear and somewhat direct, which I appreciate. However, I found that certain wording and labels within the software and training modules weren’t always intuitive. For example, the naming conventions used in the dashboard and invoicing sections sometimes caused me to pause and reread to fully understand their purpose. Despite this, the training and ongoing updates provided enough context to navigate without too much trouble. The dialer and database features were well described, though integrating them into my workflow took some trial and error. Payment processing was straightforward, matching what I expected from the sign-up phase. Overall, I felt the communication was functional, but a bit more attention to terminology and clarity in labels could improve the user experience further.