Support was clear, but finding details took a bit

Support was clear, but finding details took a bit

Support was generally helpful and the communication was clear when I got in touch. The telephonic assistance was available at convenient times, which is good for my schedule. However, initially, it took some extra effort to find the exact instructions or documentation I needed within the portal. The database feature and FAQ sections were somewhat organized but not immediately intuitive. So, while help was ready, it wasn’t always straightforward to uncover the specific info quickly. In sum, I could get through with support, but the search experience for answers could be improved a bit more for quicker resolution.