Support was cherry on top, though not perfect end
My experience with WFHI’s support has been a blend of positives and small setbacks. Initially, I felt the telephonic assistance was quite prompt and patient, especially when I ran into difficulties with the dialing software and database integration. It gave me confidence that help was available when needed. However, over the course of several days, there were moments when follow-up information was slow, which made me hesitant and less sure about if the problem was fully resolved. The training helped lay a good foundation, but I expected a bit more clarity on troubleshooting techniques during sessions. One standout was how the team listened carefully and customized explanations based on my questions, which was very helpful. While cautious overall, I feel moderately confident in using the software now, largely because of that attentive support aspect.