Support was both helpful and sometimes slow on fixing issues
Reflecting on my experience with WFHI’s support after a few months, I can say it was a mixed bag. On the positive side, the team was approachable and clearly wanted to help when software issues popped up, especially around the calling tools which sometimes acted up unexpectedly. Their telephonic support was thorough in listening and trying to advise me, even walking me through certain settings on the database feature and dialer. That made me feel supported during frustrating moments. However, when things went wrong, the resolution sometimes lagged behind my expectations, with follow-ups taking longer than I hoped. The communication was clear, but I felt the process could have been faster to reduce downtime. I appreciated how the automatic updates didn’t cause disruptions, and the onboarding flow was smooth at the start. Overall, I see that they have solid foundations in support and training but could improve on quicker fixes and proactive communication to balance the good service with a faster problem-solving pace in the future.