Support was better with WFHI but not perfect
Compared to what I’ve used before, WFHI’s support felt more responsive on calls and generally quicker at picking up the phone. The telephonic support really stood out since the people were able to walk me through some issues with the dialer that had been tricky previously. That was a welcome improvement because I used to get stuck waiting for email responses elsewhere. On the downside, the same team wasn’t always consistent in follow-up via emails or ticketing systems, so sometimes the problem felt like it bounced back to me. It wasn’t a complete miss but not seamless either. Their priority assistance did help escalate issues but I wish the initial replies were better coordinated, like with some other providers I had dealt with. So overall, support here improves on the usual experience and makes a noticeable difference though some gaps remain.