Support was better than what I thought
I wasn’t expecting much promptness from the support when I first signed up, given how these things normally go. However, the telephonic support surprised me positively — the responses were often quicker than I anticipated, and the team was patient in walking me through the issues I faced. Granted, I did expect some hiccups when setting up and learning the dialer and database features, but the training and the automatic updates made a big difference. It's not perfect; sometimes I still find reference materials a bit lacking, so I did reach out more than I’d initially hoped. But having that support ready and willing made it a much less frustrating experience overall. If I had to explain it to a friend, I’d say the communication was straightforward and nearly met my expectations, maybe a little better. I believe if I face problems again, I won’t hesitate to call them because they actually help instead of just giving generic responses, which is refreshing.