Support was better than I thought, but not flawless
Having used the telephonic support several times, I can say it was generally better than I expected before starting. Initially, I worried support might be slow or unhelpful, but I found that most times, agents were understanding and polite. They listened carefully to my problems, even if sometimes I had to repeat myself when transferred between team members, which was a bit frustrating. What surprised me was the priority assistance offered when issues were more urgent, which really made a difference in resolving them quickly. Automatic updates sometimes required further clarification from support, but responses were usually timely. The sign-up and invoicing process didn’t raise any major questions, and support was available there if needed. Overall, communication was quite satisfactory compared to what I had anticipated. Despite some minor annoyances, the service consistently helped me keep my remote workflow going smoothly, and that was what mattered. So my takeaway is that while it’s not perfect, the support system exceeds what I’d expected.