Support was better than I expected, with some minor delays
When I first contacted the telephonic support, I expected the usual delays and vague answers, but overall the people were fairly responsive and helpful in guiding me through the billing and onboarding issues I faced. There were a couple of times when I felt the wait time was longer than I had hoped, and I had to explain my concern twice to get the right information. This was a bit frustrating considering my expectation from previous experiences with similar services. However, I was impressed that follow-up was timely, and my questions were ultimately addressed with patience. The invoicing queries and software setup issues I raised were handled decently well, and the support team seemed knowledgeable. So what I expected was average support, but what I got was a bit better than average, albeit with room for improvement on response times. Overall, it left me feeling fairly satisfied but aware that there is potential for faster communication.