Support was better than I expected, with some gaps
I wasn’t sure what to expect from the support based on my initial research, but the actual experience was a mix of good and average. The telephonic support team had a friendly tone and answered many questions clearly, which was a nice surprise. I also found the auto updates worked smoothly without me having to intervene, which is a helpful time-saver. However, when I needed some detailed guidance on the database feature, the response wasn’t as quick or comprehensive as I’d hoped. The onboarding process worked fine, but the training materials left me with some questions that I had to resolve on my own. So, while the communication was warm and the support approachable, I felt there was room for more proactive guidance. Overall, the experience matched my basic expectations but with a few unexpected limitations that made me a bit cautious going forward.