Support was better than I expected, which really surprised me
Going in, I wasn't entirely sure what to expect from the telephonic support and communication side of things. Sometimes these services promise a lot but fall short in delivery, especially when the issues get complicated. However, I found the telephonic support to be surprisingly responsive and clear. The representatives explained things in a straightforward manner without overloading me with jargon, which made it much easier to follow. Even when my questions jumped around from the dialer to the database features, they patiently walked me through each point. The support really matched my expectations and in some cases even exceeded them, especially regarding the follow-up calls and priority assistance offered. I had a bit of a hard time getting the initial hang of the training, but whenever I reached out, the communication helped make sense of the software. All in all, I felt like the company delivered on its promise to assist users properly, which bolstered my confidence in using the software day to day. It’s good to have that kind of backup when dealing with technology that can sometimes feel overwhelming at first.