Support was better than I expected, especially the phone help

Support was better than I expected, especially the phone help

I initially thought the support would be a generic canned response kind of service, but the telephonic help surprised me by being more personalized and patient than I anticipated. Most of the communication matched what I expected before buying, like email explanations and documentation. Yet the one part that really stood out was the availability of priority assistance over calls; that made troubleshooting much easier. It was a bit unexpected how smoothly they handled queries. Though I remain somewhat unsure about the depth of ongoing support beyond initial issues, this element definitely helped me feel the system was backed by reasonably responsive people, not just automated replies.