Support was better than I expected day-to-day
Initially, I was a bit skeptical about how responsive the telephonic support would be beyond the first interaction, but it turned out to be better than expected. Over several weeks of using the software, every time I reached out to their team, they responded promptly and addressed my queries with genuine understanding. This daily support made navigating some of the more complex features feel less daunting. The communication was professional yet warm, setting a positive tone in situations that could have been frustrating. While the initial training gave a general overview, it was the ongoing support calls that truly helped me grasp the workflow, including using the dialer and managing the database effectively. Updates rolled out automatically without interrupting my work, which was a relief. The invoicing and payment process was efficient and clear, making repeat transactions hassle-free. Compared with my low expectations, especially concerning follow-up support, I now feel confident recommending their support team. They maintained consistency in communication which helped me stay on track and avoid confusion after the initial setup phase.