Support was better than I expected, considering past services
Having used different remote workflow platforms before, I was curious how WFHI's support would compare. I found the telephonic support team generally more responsive and knowledgeable, which definitely caught me by surprise. The training material was clear and aligned well with the online dashboard and calling tools. While the onboarding flow was quite straightforward, what truly impressed me was how the automatic updates kept the software running smoothly without interruptions, unlike some other systems I've encountered. However, some terminology in the database section could have been clearer, and I sometimes had to pause training sessions to double-check what certain labels meant. Still, the overall communication quality was a step up from my past experiences and made me more comfortable with ongoing use. Those small hiccups did not overshadow the noticeable improvements in support and communication.