Support was better than I expected, but with minor caveats
Before starting with WFHI, I assumed support would be basic and somewhat generic, just standard lines that every customer receives. To my surprise, the telephonic assistance felt quite personalized and attentive; the team listened carefully and offered practical guidance, especially when setting up calling tools and the database feature. That said, there were moments when the support seemed stretched thin, leading to slightly longer waiting times during peak hours. The automatic updates also helped reduce the need for frequent calls, which was nice. I appreciate that the invoicing and billing processes were transparent and went just as I had anticipated. In conclusion, while minor delays happened occasionally, overall, the support experience surpassed my original expectations and gave me confidence in continuing with their software and training.