Support was better than I expected, but some info was hard to find
Initially, I expected that support and communication from WFHI would be quick and straightforward, especially since they offer telephonic assistance. While the phone support was generally helpful once I got through, finding the specific guidance documents and answers on my own wasn’t as easy as I hoped. The software’s interface didn’t always direct me clearly to where I could check details about the calling tools or database features. This contrasted with other platforms I’ve used that had more intuitive help menus. It surprised me how much digging was required just to understand the dialing setup fully, requiring multiple calls to support. Nevertheless, once I reached out for help, the communication was prompt and thorough, which made up for the initial difficulties. So, while things were a bit hidden and not as easily accessible as I expected, the quality of support once contacted was better than average, showing a commitment to help customers once they managed to make that connection.