Support was better than I expected, but only slightly
Having used different platforms before, I wasn't very optimistic about the support here. Usually, it's the same tired script, long waits, and basic answers. However, WFHI's telephonic support did improve upon my expectations, offering more timely responses and clearer advice when I called. The process for signing up and paying was straightforward, and I received invoices without issue, which was a relief compared to past experiences. Still, I noticed that while the communication was better, the training materials felt lacking, and automatic updates sometimes caused hassles that previous software avoided. Overall, the experience was positive but not outstanding, and I remain a bit weary after dealing with multiple remote workflow tools. This ranks above average for me, but just narrowly so.