4 out of 54 of 5Verified purchaseSupport and communication
Support was better than expected; would use it again
Initially, I anticipated that the communication might be vague or delayed, given the complexity of remote workflow software. However, actual telephonic support during my first few weeks was clearer and more prompt than I expected. They guided me through issues related to dialer integration and database management effectively. The only minor downside was that sometimes the waiting time on calls was a bit longer than ideal. Despite that, the support met my needs well enough to feel confident I would rely on them again if needed. It was a positive experience compared to what I had braced for, so I’m inclined to continue with their service.