Support was better than expected, so likely I’ll be okay next time
Going into this, I didn’t expect much from the telephonic support—just the usual runaround, maybe some long wait times. But actually, the help I got was quite decent. When I had a couple of questions about the dialer settings and the database syncing, the person on the phone was clear and patient, which made a difference. I didn’t feel like I was just being put off or handed a script. Still, I think I’ll try to manage as much as I can on my own going forward because the system is mostly stable, and the automatic updates haven’t caused major issues. That said, if something tricky comes up again, I wouldn’t hesitate to call support. So, although I expected a bit less service based on my past software experiences, this was better than I thought it would be and gives me some reassurance.