Support was better than expected but I missed a quicker response
I found the telephonic support with WFHI quite reassuring compared to other services I’ve tried. The representatives were generally knowledgeable and polite, which made the whole communication process easier during the moments when I had trouble accessing the dialer or setting up the database. What surprised me most was how calmly they handled my queries without rushing, which is something I hadn’t encountered before. However, a small reservation would be the response time; while they do provide priority assistance, it sometimes took longer than I anticipated to get through on the phone or receive detailed follow-up. Compared to previous remote workflow software support, the quality of the interaction was a step up, but not drastically faster. The updates to the software were automatic and seemed to resolve a lot of issues proactively, which definitely reduced the need for support calls in the long run. Altogether, I was pleased with the communication though would appreciate a bit more immediacy in the future.