Support was better than before but some glitches held it back
I've used a few different remote workflow platforms before trying WFHI, and their support system compares quite well. On the positive side, the telephonic assistance felt more accessible and the team seemed knowledgeable about the software's features like the dialer and database tools. They were patient when I asked for clarifications on training content, which helped reduce the learning curve. However, there were moments when the response during busy periods was slower than I expected, which made it a bit frustrating. Sometimes updates caused minor interface glitches, causing me to wait for support to troubleshoot. Nevertheless, the invoicing and payment processes were clear and uncomplicated, which I appreciated since that can often be a hassle with other services. If I were to sum it up for a friend, I'd say WFHI offers solid support that generally improves your experience but be ready for occasional delays or minor bugs. It didn't quite reach perfection compared to some alternatives but felt like a step up overall. I'm hopeful their ongoing updates will iron out the remaining issues and make the support even smoother in the future.