Support was better than before but lacked some key elements
Having used different remote workflow support systems before, I found WFHI's telephonic support to be a generally positive experience. The staff were patient and walked me through the use of calling tools and dialer features clearly. The onboarding flow was more structured than what I’d dealt with previously, and that made initial setup less stressful. However, I did notice that unlike some services I’ve used, their support team didn’t provide detailed troubleshooting guides or follow-up emails which would have been helpful. Waiting times were acceptable but a bit longer than I expected. When it came to issues with the database feature, I found the support adequate but not exceptional. Automatic updates were handled smoothly and didn’t require much input from me which was good. Overall, while WFHI's support is a step up from some past experiences, the missing written documentation means you have to rely entirely on phone conversations which can sometimes be limiting.