Support was barely helpful and I ended up figuring most things alone
Looking back now, the one part that really stood out was how much I had to figure out by myself. The software itself looked promising, but setting everything up was a frustrating ordeal because the support was so limited. When I called their telephonic support, it felt like I was explaining the same problem multiple times to different people, and the guidance they gave often seemed generic without actual solutions tailored to the issues I was facing. I spent hours trying to troubleshoot on my own since waiting around for specific answers seemed pointless. Even during updates, the automatic changes brought in new bugs that displaced my workflow, and without clear support, I was stuck navigating these problems solo. In hindsight, the onboarding process could have been smoother with better proactive communication and a more responsive support team. I think the lack of clear and consistent communication from them was the biggest hurdle, and it left me wondering if I should have prepared more thoroughly before committing. It’s been a tough experience and one I hope they improve for future users.