Support was available but didn’t fully meet needs
I approached the telephonic support, thinking they would resolve my issues quickly as promised, but unfortunately it didn’t fully meet my expectations. While the representatives were polite and tried to assist, they often couldn’t provide clear solutions or detailed guidance, leaving me to figure out problems on my own. It was disappointing because I had anticipated a more responsive and helpful communication, especially with the automatic updates sometimes altering settings unexpectedly. On the positive side, the sign-up and invoicing process was smooth and transparent with no hassle. The software itself runs fairly well on a daily basis, and the training sessions helped me get started, but I couldn’t rely on the support to get me through challenges beyond basic questions. This gap affected how confidently I could use the calling tools and database features at times. Overall, support did not quite deliver the assistance I was hoping for.