Support was alright but still room for more clarity
I started off pretty hopeful with the WFHI software and tried their telephonic support at a couple of points during my setup. The initial onboarding and training materials were decent, but had a few gaps, so I needed to reach out to their support line. The people I spoke with were polite and seemed to know their stuff, but the explanations sometimes felt a bit too scripted or rushed, which made me feel only moderately confident about resolving issues on my own. On the plus side, the software updates rolled out smoothly and didn't disrupt my workflow, and the dialing tools were generally responsive once I got used to the interface. However, the database features required some experimentation to align with my needs, and the communication from support could have been clearer during that adjustment period. I was also a little unsure about the invoicing and payment process; while it eventually worked, the initial steps weren't entirely intuitive. So overall, I'd say the experience left me cautiously optimistic—I’d tell a friend it's okay, but expect to spend some time figuring things out and reaching out for help.