Support was alright, but explanations could’ve been clearer
So when I contacted their telephonic support a couple of times, I found the experience to be pretty uneven. On the one hand, the people I talked with were polite and did their best to help me figure out issues with the dialer and database features. On the other hand, I sometimes wished they would have broken things down more clearly, since I left a call still a bit confused about some steps I needed to take next. This back and forth didn’t fly as smoothly as I anticipated, and I ended up trying to sort some stuff alone on the software after realizing certain instructions were getting lost in translation or not fully detailed. I guess it’s a mixed bag — I appreciate that they were available and tried to support when called, but a bit more straightforward communication would definitely have made it easier. Mostly though, the casual and friendly approach was nice, even if I had to double check a few things afterward. In summary, the support is okay but clarity can be improved.