3 out of 53 of 5Verified purchaseSupport and communication
Support was alright but didn’t feel like a breakthrough
I switched to WFHI from another remote work platform and noticed that support was somewhat hit and miss. When I called for help, the agents understood my issues after a short explanation, but sometimes responses took longer than expected compared to my previous experience. The communication style was direct with no fluff, which I appreciated, but I didn’t get that solid "This is taken care of" Feeling. Some problems were resolved quickly, others needed repeated follow-ups. That balance makes it hard to rate higher or lower. I think the support works at a basic level but without the kind of reliability I was used to before.