Support was adequate, but the proactive help was lacking
Before signing up, I expected the support to be more proactive and detailed based on what I read in the materials. When I actually needed help navigating the database and getting the dialer set up for my workflow, the support was reachable and polite, which I appreciate. That’s the one part that stood out positively: the team tries to answer queries without delays on the phone. However, I found the troubleshooting advice sometimes generic, not tailored to specific issues I mentioned. It felt like I had to piece together solutions myself instead of being guided step by step, which was a bit frustrating. So while the support does its job and is available, it didn’t quite meet my expectations in terms of guidance quality. The automatic updates did add some useful new features, but sometimes they came without detailed explanation, making it harder to adopt changes quickly.