Support was adequate but left me doing much myself
Using WFHI software overall feels straightforward, but the level of support made a difference in how smoothly it went. While telephonic assistance was reachable and friendly, a lot of times I found myself having to figure out the automatic updates and database features without much guidance. The calling tools and dialer worked well, yet the instructions on getting them set up were not very detailed, so I had to experiment quite a bit to make everything function properly. Sign-up, invoicing, and payment processes were clear, and I didn’t face issues there, which helped reduce workload. Training and onboarding programs covered basics but didn’t go deep into common troubleshooting scenarios, so on some days I was unsure if I missed a vital step or needed to adjust settings manually. The whole experience felt functional but required me to invest extra time solving issues by myself, which sometimes slowed down my workflow. In short, the software delivers on its promise, but the support expects users to be proactive in resolving problems.