Support was adequate but lacked follow-up
I reached out to WFHI's telephonic support a couple of times during the training and onboarding phase. They were generally polite and patient in explaining the use of the database feature and the calling tools. However, I felt that the communication lacked warmth and real engagement. Unlike other services I've experienced, there wasn't a sense that the support team would proactively check back or offer additional help if I ran into more issues later. I did get my immediate questions answered, and the automatic updates seemed to resolve a few small bugs without me having to ask. Still, I worry that if I need assistance again, the level of support might not be as thorough or prompt. The invoicing and payment process was clear enough, and the initial software setup wasn't too difficult on its own. Overall, I appreciate what they offer, but I expected a bit more consistent and proactive communication from the support side, which felt missing during my experience with them.