Support was a total mess this time
Honestly, I had high hopes since I’d used other remote workflow software before, and their support wasn’t rocket science. But this was a letdown. From the start, getting in touch was a nightmare; calls went unanswered and emails felt like they dropped into a void. When I did manage to connect, explanations were confusing and didn’t really solve the issue. It felt like no one was really listening or understanding the challenges I faced, which drove me crazy because I needed clear steps. The software itself has some potential, but without reliable support, it’s nearly impossible to get it working properly. I was used to quick back-and-forth and solutions from my previous experience, but here it took days just to get a basic answer. Honestly, the communication gaps made the whole onboarding worse, even frustrating me to the point of almost quitting the platform. I wish there was more human touch or at least faster responses, since struggling alone with the dialer and database setup just isn’t fun. Overall, this support experience was rough, especially compared to what I had before. I just can't recommend it if you rely on easy, clear help when needed.