Support was a slow drag overall

Support was a slow drag overall

The support experience felt like a slow drag, to be honest. Initially, the sign-up and invoicing processes went mostly well, and I found the training and software use manageable. But day to day, when I needed to reach out for help with the dialer and database features, things dragged on. Sometimes I was put on hold too long and at other times I had to explain the same problem multiple times. The support staff were polite but clearly overworked, which affected their responsiveness. On the positive side, the documentation and automatic updates did help reduce some support needs. But the overall feeling was definitely one of frustration because I expected smoother, quicker help when issues came up repeatedly, not the drawn-out back and forth I got.